The Myth We Buy Into
Human nature is an interesting thing- at times when trying to help us progress or gain something, it can actually detract from or delay our final goal by the methods our instincts guide us to use. Let me elaborate-I now work in an office setting, where I am a supervisor over about 30 employees who constantly handle phone calls, walk-ins, and instant message with clients who need assistance, want to be signed up for different programs we offer, applicants to our facility, etc. Obviously, at some point we are going to have someone who is unhappy with a policy or something they have been told. I am shocked time and again with people who contact us who attempt to bully their way into getting what they want. It seems to be their default setting, to berate, abuse, or attack the employees in their efforts to achieve their goal. Now I understand that sometimes offices give you a run-around, I have been tossed from office to office as I try to get answers for my questions, or as I am trying t...